Patient Resources | Lend Your Voice

At Boston Children’s Hospital, we believe in partnering with our patients and families to shape the future of our organization. Our Family Partnerships Program helps make this possible. It offers families concrete ways to work with Boston Children’s leadership and staff on projects and initiatives that influence patient and family experiences before, during and after their hospital experience.

Family Partnerships play an important role within the Office of Experience. Led by the Director of Patient Experience, this program is staffed by three Family Partnerships Coordinators (FPC), all of who have current experience at Boston Children’s Hospital as patient parents and who serve as active members on the Family Advisory Council as part of their roles.

Family Partnerships Coordinators are dedicated to weaving the voices of patients and families into strategic work being done here at Boston Children’s. They also partner with staff and leadership to create and/or enhance programs and services that support the patients and families that need Boston Children’s Hospital.

Partnerships with Boston Children’s committees and work groups

  • Patient Access
  • Patient and Family Experience
  • Food Services
  • Digital Strategy and Innovation
  • Ethics
  • Staff Education and Awareness
  • Patient and Family Education
  • Safety and Quality (patient, family, and staff)
  • Research

Partnership programs

Hospital-Wide Family Advisory Council: Learn more about the Family Advisory Council for more information.

Virtual Advisors Forum: Through a secure online forum, parents, caregivers and some young adult patients provide insights and feedback on timely and relevant work happening across the hospital. This forum provides those individuals who wish to lend their voice in a constructive manner but who are unable to do so in-person due to location, family or work obligations, an opportunity to do so from the comfort of their own computer or phone.

For more information about the Virtual Advisors Forum, please contact Family Partnerships Coordinator, Katie Litterer, at Katherine.Litterer@childrens.harvard.edu.

Specialty Family Advisory Council (SFAC) Work Group: FPC’s created and coordinate this forum to bring representatives from the hospital's many clinics/units or diagnosis specific Family Advisory Councils (SFACs) together to share and celebrate work being done across the enterprise, as well as identify needs and answer questions.

If you are interested in finding out if a clinic/center that your child receives care at has a Specialty Family Advisory Council, contact the Social Worker associated with that team.

Fuente de Luz

A support program for Spanish-speaking families receiving care at Boston Children’s that provides workshops, assistance, and information about local and community resources available to families.

For more information about Fuente de Luz, please contact Family Partnerships Coordinator, Esterlina MacInnes at Esterlina.MacInnes@childrens.harvard.edu, or Cecilia Matos, Program Coordinator for the Hale Family Center for Families, at cecilia.matos@childrens.harvard.edu.

Family Advisory Council

The members of the Boston Children's Hospital Family Advisory Council have decades of experience navigating complex health conditions and pediatric care. They joined the council to share the expertise and insights they've gathered along the way — with physicians, nurses, hospital administrators and support staff, and other patient families. 

Family to Family Program

Have you ever wanted to talk to someone who has “been there?” Our program is a short-term peer mentoring program that connects patients and families with other patients and families who are facing similar health-related challenges. The matches take place most often in the outpatient setting, with trained mentors on hand to talk with families by phone to listen and share their experience. In a few places, trained teen mentors go to the bedside to talk with patients in the hospital.

Family to Family mentoring is offered in specific programs. To learn more about the Family to Family Program, email FamilytoFamily@childrens.harvard.edu.

Teen Advisory Committee

The committee's Its members include teens and young adults who receive care at Boston Children’s. At monthly meetings TAC members have the opportunity to:

  • serve as a forum to explore areas of interest to teen patients and their siblings
  • make recommendations and suggestions of ways to enhance the quality and quantity of programs and practice
  • inform the hospital administration, clinicians, and other hospital employees about the work of the committee
  • provide teens with leadership experience, public speaking, and presentation opportunities

Visit the committee's webpage to learn more.